For orders placed within the USA, State Bicycle Co. is proud to offer Free Exchanges! Please review the below information for details:
There's Something Wrong with my Order:
If you've received your item and something is wrong for the following reasons:
- Damaged in Shipment
- Items Missing / Extra Items / Wrong Items Sent
Within 30 days of delivery, please send photos of the damaged item, any damaged packaging, and the shipping label, to firstname.lastname@example.org Be sure to include your order number and name and our customer service agents will work with you to correct the issue.
For Warranty Policy and Information Please Visit our Warranty Page
I Wish To Return My Order:
For an Exchange: Orders placed within the USA are eligible for exchanges for store credit within 30 days of purchase. Simply fill out the form below and we will issue you a return label. Once the returned item is received, you will receive a credit for the full amount of your purchase. Please see rules and exclusions below for full details.
For a Refund: Orders placed within the USA are eligible for refund within 30 days of purchase. Simply fill out the form below. You will have the option to get a pre-paid label for a flat shipping fee deducted from the refund ($45.00 bikes / $9.99 other items) or you may elect to arrange shipping yourself. Upon receipt State Bicycle Co. will issue a full-refund less any applicable shipping fees. Please see rules and exclusions below for full details.
Rules and Exclusions:
- All items returned should be in like new condition and in their original packaging.
- Items that are returned damaged due to negligent packaging may be subject to a restocking penalty of up to 25%.
- Used items are not eligible for return or exchange.
- Shipping Fees are ineligible for refund
- State Bicycle Co. reserves the right to refuse the return of any items, including but not limited to the following reasons:
-Items is Marked as Final Sale
-Limited Edition / Limited Run Items
Orders placed outside of the US may be returned in like-new condition, in their original packaging within 30 days for store-credit or refund. Customers outside of the US must arrange return shipping. Shipping fees are ineligible for refund
Any orders canceled prior to shipment or returned to State Bicycle Co. due to delivery issues or refusal may be subject to a 5% order cancellation fee not to exceed $45 for orders including a complete bikes, or $10 for all other orders.