Returns & Exchanges

Base Policy (No Protection Plan)

If you choose not to add Package Protection, our standard policy applies:

Exchanges

• Eligible within 30 days of receiving your order for store credit.
• Send it back using a prepaid label and we will ship your new order FREE.
• Pre-paid label fees below.

Returns for Refund

• Accepted within 30 days of receiving your order.
• If you request a return, the applicable return shipping fee will be charged for a pre-paid label.

We’ll issue the applicable refund once the return is received and inspected.

Conditions & Exclusions

• Items must be in like-new condition and include original packaging.
• Used items are not eligible for return or exchange.
• Items showing damage from poor repacking may incur a restocking fee (up to 25%).
• Initial shipping costs to the customer are non-refundable.
• Certain items are excluded (e.g., final sale, clearance, limited-run).
• We reserve the right to refuse returns or withhold refunds if conditions or RMA requirements are not met.

International orders: RETURNS NOT ACCEPTED.

Order Cancellations

Orders canceled prior to shipment or delivery refusals may incur a fee (up to $45 for bikes / $10 for other items).

Start a Return or Exchange

Package Protection Plan (Optional Add-On)

Protect your order and enjoy worry-free returns and exchanges. The plan covers your shipment and extends your flexibility.

Plan Benefits

• ✅ Package Protection — Covers loss, theft, or damage in transit.
• 🔁 Free Exchanges — No return shipping fees on eligible items.
• 💰 Free Returns for Full Refunds — No deductions or label fees.
• ⏰ Extended Return & Exchange Window — Up to 60 days from purchase.

Start a Return or Exchange

Questions? info@statebicycle.com