Returns & Exchanges - State Bicycle Co.

Returns & Exchanges

There’s Something Wrong with My Order

If you’ve received your item and something is wrong for any of the following reasons:

  • Damaged in shipment
  • Items missing / extra items / wrong items sent

Within 30 days of delivery, please email photos of the item, any damaged packaging, and the shipping label to info@statebicycle.com. Include your order number and name. Our customer service team will work with you to correct the issue.

Warranty Claims

For full warranty information, please visit our Warranty Page.

Start a Return or Exchange

Base Policy (No Protection Plan)

If you choose not to add Package Protection, our standard policy applies:

Exchanges

  • Eligible within 30 days of receiving your order for store credit.
  • Send it back using a prepaid label and we will ship your new order FREE.
  • Pre-paid label fees below.

Returns for Refund

  • Accepted within 30 days of receiving your order.
  • If you request a return, the applicable return shipping fee will be charged for a pre-paid label.
  • Initial shipping costs to the customer are non-refundable.
Item Type Pre-Paid Label Fee
Complete bikes $45.00
Wheels / frames $19.99
All other items $9.99

We’ll issue the applicable refund once the return is received and inspected.

Start a Return or Exchange

Package Protection Plan (Optional Add-On)

Protect your order and enjoy worry-free returns and exchanges. The plan covers your shipment and extends your flexibility.

Package Category Plan Price
Small Packages $6.99
Mid-Size Packages $9.99
Large Packages $13.99

Plan Benefits

  • ✅ Package Protection — Covers loss, theft, or damage in transit.
  • 🔁 Free Exchanges — No return shipping fees on eligible items.
  • 💰 Free Returns for Full Refunds — No deductions or label fees.
  • ⏰ Extended Return & Exchange Window — Up to 60 days from purchase.
    • 30 Day Refund Window / 60 Day Exchange or Store Credit Window

Start a Return or Exchange

Questions? info@statebicycle.com

General Terms & Conditions (Applies to Both Policies)

Conditions & Exclusions

  • Items must be in like-new condition and include original packaging.
  • Used items are not eligible for return or exchange.
  • Items showing damage from poor repacking may incur a restocking fee (up to 25%).
  • Certain items are excluded (e.g., final sale, clearance, limited-run).
  • We reserve the right to refuse returns or withhold refunds if conditions or RMA requirements are not met.
  • Orders Placed with "Pro-Deals" code and through 3rd Party Sites (Expertvoice, etc) will be assessed the 25% restocking fee if returned for a refund.

Bundles / Discounted Product Options

  • Items purchased as part of a bundle, discounted package, discounted product option, or upgrade package must be returned together in order to receive the full applicable refund.
  • This includes, but is not limited to, discounted groupsets, discounted wheels, build kits, wheel upgrades, drivetrain upgrades, and other product options purchased at a reduced price because they were bundled with another item.
  • If a customer keeps any item from a bundle or discounted product option, the retained item may be repriced at its standard standalone retail value, and the refund will be adjusted accordingly.
  • Bundle or promotional pricing is only valid when the qualifying items are kept together as originally purchased.

Labor & Services

  • Pro-Build, assembly, installation, tuning, and other labor or service charges are non-refundable once the service has been completed.
  • Labor and service fees are not refundable if the product is later returned, exchanged, or cancelled after the service has been performed.

International orders: RETURNS NOT ACCEPTED.

Order Cancellations

Orders canceled prior to shipment or delivery refusals may incur a fee (up to $45 for bikes / $10 for other items).

Quick Comparison

Feature Base Policy (No Plan) With Protection Plan
Return window 30 days from receipt Up to 60 days from purchase
Exchange shipping Pre-paid label fee applies for return shipping / We will ship your Replacement order FOR FREE Free (no label fees)
Refund label fees $45 bikes / $19.99 wheels & frames / $9.99 other None (free returns)
Package protection No Yes (loss, theft, damage)
International returns Not accepted Not accepted