Warranty & ProBuild Advantage
We’re rider-owned and operated. Our bikes are meant to be ridden hard, not stared at from across the room. This page breaks down how we back you up when something is actually wrong with your bike – and why it’s worth having a pro build it.
The Short Version
- Frames/Forks: Up to 5 years of defect coverage.
- Parts: 1 year on non-consumables.
- eBike System: 18 months on motor, electronics, battery.
- ProBuild: Faster help, better perks, and more carbon coverage.
For frames and forks, the warranty period is up to 5 years from when you receive your bike. Non-consumable parts are covered for 1 year, and eBike motor/electronics/battery for 18 months
If we replace something under warranty, the replacement is covered only for the remainder of that original period – it does not start a new 5-year or 1-year clock.
ProBuild Warranty (The Version You Want)
ProBuild Advantage is our “you did it right” warranty. It kicks in when your bike is professionally assembled by a bike shop and registered with us within 30 days of delivery.
With ProBuild, you still get all the same core defect coverage as Standard – but with better perks:
- Priority claim review: ProBuild claims go to the front of the line.
- Extended carbon coverage: Carbon frames and forks (including Essor USA) are covered for 2 years instead of 1.
- Easier “my bike feels weird” support: If your bike was pro-built and isn’t shifting or braking correctly, we can usually skip the “did you tighten that bolt?” back-and-forth and focus on whether a part is actually defective.
- Shipping perks: Approved warranty replacement parts ship with free or discounted shipping (within the stated promo period).
- Assisted Replacement (crash / out-of-warranty): For up to 5 years from delivery, ProBuild riders are eligible for special discounted pricing on replacement frames or bikes when life (or gravity) wins.
- Labor is always on the rider: All shop labor – assembly, tune-ups, inspections, and installation of replacement parts – is the rider’s responsibility, even under the ProBuild Warranty.
How to Activate Your ProBuild Warranty
Your ProBuild Warranty is activated once we’ve received your proof of professional assembly and registration. Doing this gives you the safest and most dialed-in riding experience, and unlocks all the extra perks above.
We recommend completing these steps within 30 days of receiving your bike. (If you don’t, you’ll still have our Standard Limited Warranty below – just without the ProBuild extras.)
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Arrange for professional assembly.
Your local bike builder or bike shop can usually do this for a reasonable fee. Use our Bike Shop Locator to find a friendly shop near you. -
Get proof of the build.
Ask the shop for a receipt or work order showing that they assembled your State Bicycle Co. bike. -
Register your bike.
Submit your serial number, proof of assembly, and contact info:
State Bicycle Co. is not responsible for charges incurred during professional assembly.
We will only have your bike’s serial number on file if you register it. The serial number is engraved on the underside of the bottom bracket shell.
Coverage at a Glance: Standard vs ProBuild
Steel & Aluminum
5-year warranty against manufacturing defects (original owner).
Same 5-year coverage + priority claim review.
Carbon (incl. Essor USA)
1-year warranty against manufacturing defects.
2-year warranty when your bike is professionally assembled + registered.
Non-Consumable Parts
1-year warranty on non-consumables (cranks, pedals, stem, bar, seatpost, carbon fork, wheels, hubs, etc.).
Same coverage, but claims are reviewed ahead of non-registered bikes.
Motor / Electronics / Battery
18-month warranty against manufacturing defects.
Same coverage + priority claim review.
Shipping & Crash Replacement
Approved warranty parts are free; rider covers shipping. No automatic discount on crash or out-of-warranty replacements.
Approved warranty parts + free or discounted shipping (within promo period) and special discounted pricing on replacement frames/bikes for up to 5 years from delivery.
Bottom line: everyone gets real coverage for real defects. ProBuild riders get faster answers, more carbon coverage, shipping perks, and better crash-replacement options.
Example: “My bike is not shifting correctly.”
ProBuild rider: we know a mechanic built it, so we can often assume basic setup is correct. You send photos and a short description; if needed, your shop gives us a quick note. If a part looks defective, we move quickly on a replacement (and you get shipping perks).
DIY / unregistered: we’ll still stand behind true manufacturing defects, but we may first ask you to have a shop inspect and tune the bike and confirm whether the issue is setup or a bad part. If they flag a defect, we’ll cover the part – you cover labor and shipping.
Standard Limited Warranty (All Bikes)
Frame & Fork Coverage
From the date you receive your bicycle:
- Steel & Aluminum Frames and Forks: 5-year warranty against manufacturing defects (original owner only).
- Carbon Frames and Forks (including Essor USA): 1-year warranty against manufacturing defects under Standard coverage; 2 years under ProBuild.
- Original owner only: Warranty is valid only for the original retail purchaser and is non-transferable.
- Improper use not covered: Manufacturing defects do not include damage from crashes, misuse, or lack of maintenance.
- RAW finish frames: RAW FINISH steel frames are not covered for rust under our warranty. More details here: Raw Frame Info, FAQs & Maintenance Guide
- Discontinued models: If your frame is no longer produced or in stock, we may replace it with a comparable current model or offer store credit toward a replacement.
Non-Consumable Parts
State Bicycle Co. offers a 1-year warranty against manufacturing defects on non-consumable parts and accessories, including:
- Pedals
- Crankset
- Wheels, hubs
- Stem
- Carbon fork
- Seatpost
- Handlebars
What’s Not Covered (Normal Wear & Tear)
Normal wear and tear is not covered under any type of warranty.
- Tires
- Tubes
- Chains
- Brake pads
- Grips
- Bar tape
- Saddles
- Spokes
- Paint, decals, cosmetic finishes
Also not covered: crash or impact damage, stunts, abuse, improper assembly or adjustment, lack of maintenance, modifications, or installation of incompatible parts.
Electronic Bikes (eBikes)
eBike-specific parts carry an 18-month warranty for motor, electronics, and battery against manufacturing defects. For all other parts on an eBike, refer to the frame and non-consumable parts coverage above.
How to Submit a Warranty Claim
If you think something is genuinely wrong with your bike (not just in need of a tune-up), please stop riding it and submit a claim online:
Submit your Warranty Claim online here
Be prepared to include:
- Proof of purchase (receipt or order confirmation)
- Bike model and serial number
- Clear photos of the issue and the whole bike
- A brief description of what happened
- Proof of professional assembly (for ProBuild perks and ride-quality issues)
State Bicycle Co. may request additional photos, videos, or an inspection by a mechanic. We may replace only the defective part (not the entire bicycle) and may offer store credit if a direct replacement is unavailable. Labor charges and service fees are not covered for any warranty, including ProBuild.
Additional Assembly Guides
Bicycles
Parts & Accessories
Full Legal Warranty Terms
The summary above is for convenience only. The full Limited Warranty below contains the legally binding terms, conditions, and limitations of coverage.
State Bicycle Co. Limited Warranty
At State Bicycle Co. (“State”, “we”, “us”), this Limited Warranty covers manufacturing defects in materials and workmanship for the original retail purchaser, when the product is used under normal riding conditions. The warranty is non-transferable.
Frames & Forks: Steel and aluminum frames and forks are warranted against manufacturing defects for 5 years from the date of delivery. Carbon frames and forks (including Essor USA) are warranted against manufacturing defects for 1 year from the date of delivery for Standard coverage and 2 years for ProBuild bikes that are professionally assembled and registered within 30 days of delivery. If a covered frame or fork model is discontinued or unavailable, State may, at its discretion, replace it with a comparable current model or issue store credit.
Non-Consumable Parts: Specified non-consumable components (such as cranks, pedals, stems, handlebars, seatposts, wheels, hubs, and carbon forks) are warranted against manufacturing defects for 1 year from the date of delivery.
eBike Systems: eBike motors, electronics, and batteries are warranted against manufacturing defects for 18 months from the date of delivery. Other parts on an eBike are covered as frames or non-consumable parts as described above.
Exclusions: This Limited Warranty does not cover normal wear and tear (including, but not limited to, tires, tubes, chains, brake pads, grips, bar tape, saddles, spokes, paint, and cosmetic finishes), rust or corrosion (including RAW finish frames), crash or impact damage, misuse, abuse, neglect, stunts, improper assembly or maintenance, modifications, or installation of incompatible parts. Labor, service, and shipping costs are not covered.
Claims & Remedies: To make a warranty claim, the rider must submit a claim through the official State Bicycle Co. process and provide requested documentation (proof of purchase, photos, etc.). State reserves the right to request inspection or return of the product. If a product is found to have a covered manufacturing defect, State’s sole obligation is, at its option, to repair the item, replace it with a new or equivalent product, or issue store credit. Replacements do not extend or restart the original warranty period. State is not liable for incidental or consequential damages where not prohibited by law.
This Limited Warranty gives you specific legal rights; you may have other rights which vary by state.
