Refund policy

Return Policy

For orders placed within the USA, State Bicycle Co. is proud to offer Free Exchanges! Please review the below information for details:

I wish to Return My Item:

For an Exchange: Orders placed within the USA are eligible for exchanges for store credit within 30 days of purchase. Simply fill out the form below and we will issue you a return label. Once the returned item is received, you will receive a credit for the full amount of your purchase. Please see rules and exclusions below for full details.


For a Refund: Orders placed within the USA are eligible for refund within 30 days of purchase. Simply fill out the form below. You will have the option to get a pre-paid label for a flat shipping fee deducted from the refund ($45.00 bikes / $9.99 other items) or you may elect to arrange shipping yourself. Upon receipt State Bicycle Co. will issue a full-refund less any applicable shipping fees. Please see rules and exclusions below for full details.


There's Something Wrong with my Order:

If you've received your item and something is wrong for the following reasons:

  • Damaged in Shipment 
  • Items Missing / Extra Items / Wrong Items Sent

Within 30 days of delivery, please send photos of the damaged item, any damaged packaging, and the shipping label,  to info@statebicycle.com
Be sure to include your order number and name and our customer service agents will work with you to correct the issue.


Warranty:

For Warranty Policy and Information Please Visit our Warranty Page

International Orders:
Orders placed outside of the US may be returned in like-new condition, in their original packaging within 30 days for store-credit or refund. Customers outside of the US must arrange return shipping. Shipping fees are ineligible for refund

Rules and Exclusions:
All items returned should be like new and in their original packaging. Used items are ineligible for refund and subject to a restocking penalty.
State Bicycle Co. reserves the right to refuse the return of any Items including but not limited to the following reasons:
-Items is marked as final sale

-Clearance Items

-Promotional Items

-Limited Edition / Limited Run Items

Shipping Fees are ineligible for refund